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Volunteer stories

Hear from some of our amazing volunteers!

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Volunteer stories

We welcome volunteers from all over the UK aged 18 and over. If you’re based in London you can volunteer on-site at our helpline centre from four hours a week, and if you live elsewhere we are now accepting applications to our Digital Connectors programme. Digital Connectors volunteer from their own home for 2-3 hours per week and help meet demand on our web chat and SMS channels.

Get Connected is always looking at innovative new ways to encourage volunteering, helping people to overcome barriers that may have previously stopped them engaging in social action – whether that’s simply distance, or issues with finance, mobility or communication. Want to know more? Email volunteer@getconnected.org.uk and we’ll be happy to help.

We also have other volunteer and work experience roles available – click here for more information.

Hear from Helen, one of our Helpline Volunteers:

Laura’s story:

“I’ve learned so much as a Helpline Volunteer with Get Connected – the training is really helpful and gives you confidence in dealing with difficult situations. I also met one of my very best friends on the helpline.

My experience with Get Connected was also instrumental to me getting a new job as a Psychological Wellbeing Practitioner!

The support you receive on the helpline is brilliant – you’re part of a team even though you are supporting young people one-to-one. It can be difficult to motivate yourself to begin volunteering, especially if you work full-time, but the Get Connected team are behind you every step of the way.”

SanazSanaz’s story:

“I studied Psychology and Counselling at uni, and towards the end of my degree I was looking for work or volunteering experience related to this field. Get Connected stood out – volunteering on the helpline offers the chance to help young people in need, which is extremely rewarding for them and for you.

It can be a challenging experience sometimes, particularly if you’re speaking to someone who is feeling suicidal. You worry you might make the situation worse, but the quality of the training you receive and the immense support you get while on shift means you can leave knowing you’ve made a positive difference and found appropriate help for each young person.

As well as the joy you find from helping others in difficult situations, volunteering with Get Connected gives you the chance to build your confidence and pick up valuable new skills. You’re also part of a great community, with regular socials and fantastic recognition of the work you do.”

Sophie’s story:

“There are some difficult contacts that will always stay with me, but the feeling that I’ve made even the slightest difference to the young person on the other end of the line is so incredibly valuable.

The training you receive at Get Connected is so comprehensive, and the shift reviews you receive on induction are really useful, a great confidence boost when you’re taking contacts.

There’s a real personal touch at Get Connected, and you’re always offered the chance to talk through a challenging contact with a Shift Leader or Supervisor. It helps for us to talk too!

I’d really recommend volunteering at Get Connected – it’s changed my whole outlook on life.”

AimieAimie’s story:

“While I was at uni I decided I wanted to work for a charity – particularly one supporting vulnerable people. I’d never taken on any voluntary work before, but I came across Get Connected and took the chance to help out as an Admin Assistant with the Service Provision team.

This turned out to be a brilliant opportunity, not only to make a difference to the lives of vulnerable children and young people, but also to see what it would be like to work for a charity. I gained so many new skills and got a real insight into what makes a charity work, plus I worked with so many amazing people who gave up their time to help others.

The support you receive at Get Connected is brilliant – so much so that I didn’t want to leave! When a role became available I applied immediately, and I now work in the SP team full-time.”

"I found the advisor very helpful and understanding. I would definitely recommend the service."

- Jess

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