Privacy online


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If someone suddenly appears when you’re using our site and you don't want them to see what site you're on, click on EMERGENCY EXIT and you will be redirected to

Hide your online history

When you browse the Internet, the pages you link to and visit are downloaded onto your computer and stored as temporary files in folders on your hard disk and stored as 'History' files. If you're worried that other people may be able to see where you've been on the Internet, there are ways of removing these files and in some cases not even recording where you've been. 

This depends upon which Browser you use (this is the programme you use to access the internet, for example Internet Explorer or Firefox) and there are different ways to do this for each programme. Please select which browser you’re using by clicking on the appropriate link below. 

Get Connected respects your privacy. Our website conforms to our confidentiality policy (Link) and we try to ensure your visit to our website is always safe and secure.

Follow the appropriate link below for instructions on how to hide to history of websites you’ve visited.

Microsoft Internet Explorer: Please visit the Microsoft help and guideline section here

Google Chrome: Please visit the Google Chrome Help section here

Mozilla Firefox: Please visit Firefox's help and guideline section here

Safari: Please visit Apple's Safari help and guideline section here

Opera: Please visit the Security and Privacy in Opera page, particularly the advice for shared computers here

We're open to suggestions from you on how to improve confidentiality on our site, so if your browser isn't featured on the list above, or if you have any other comments about privacy while on our site, please contact us.

Privacy statement

Get Connected is committed to protecting and respecting your privacy online. This statement describes how Get Connected collects and uses personal information about people who visit our websites. The terms of this statement may change, so please check it from time to time.

For the purpose of the Data Protection Act 1998 (theAct), the data controller is Get Connected, PO BOX 7777, London W1A 5PD.

What information do we collect?

We may collect and process the following data about you:

  • Information that you provide by filling in forms on our site
  • Details of transactions, namely donations and event bookings that are carried out on the Get Connected web site
  • Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data.

When we do want to collect personally identifiable information we will be upfront about this. We will make it clear when we collect personal information and will explain what we intend to do with it.


A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.We use Google Analytics to analyse the use of this website.  Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers.  The information generated relating to our website is used to create reports about the use of the website. Google will store this information.  Google's privacy policy is available at:

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set please visit

Following recent revisions of the Privacy and Electronic Communications (EC Directive) Regulations 2003 relating to the notification and use of cookies we are currently working towards implementing the new requirements in line with guidance provided by The Information Commissioner's Office.

Security of your personal information

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Hiding your online history

Visit our ‘Hide your visit’ page for instructions on how to ensure nobody else can see what websites you’ve visited.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email.


Privacy and the Get Connected App

Phone calls, emails, text messages and webchats with the Get Connected helpline that are initiated through the Get Connected App will be treated as confidential in accordance with our Privacy Policy.

The Get Connected App uses traffic analysis software to track usage of the app solely for statistical purposes and to identify potential bugs with the app. 

Geo-location services, if enabled on the users’ device, are used to help you find local help and advice services near to your current location. This information is not used for any other purpose or passed on to third parties.

The Get Connected App will feature regular promotions (e.g. competitions, money off vouchers and free media downloads). Contact details such as a name and email may be requested in order to take part in these competitions and promotions. Unless otherwise stated these contact details will not be passed on to third parties or used for any other purpose than to contact you in relation to the specific promotion. In situations where details may be passed onto third parties specific permission will be sought from you first.