Telephone Helplines Association Awards

Get Connected is Highly Commended in Telephone Helplines Association awards

Get Connected's messaging system was highly commended in the THA/BT awards on March 12th. Our system enables Helpline Officers to support Helpline Workers whilst they're on a call with a one-way instant messenger-style facility. This is especially useful for new Helpline Workers, who can be offered prompts on policy and referral services without interrupting the call.

Our Deputy Helpline Manager, Paul Brocklehurst, comments, 'Many young people find it difficult to talk about their concerns, so it's vital that their experience of the helpline is calm, consisitent and supportive. The messaging system helps us ensure this.'

The Telephone Helplines Association (THA) is the membership and good practice organisation for non-profit helplines in the UK and Ireland. The aim of the THA/BT Helpline Awards is to highlight and share significant achievement by the Association's members over the last 12 months.

This year the theme of the Awards was Imaginative use of multi-channel working. Awards were made to the helpline projects which made most innovative and imaginative use of telecommunications technologies. Winners included The Line To What Now? for their email service and Quitline for their SMS text messaging service. 

The award ceremony was held in the restaurant at the top of the British Telecom Tower in London, where spectacular views from the 34th floor were enjoyed by all.

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Deputy Helpline Manager Paul Brocklehurst accepts Get Connected's award from THA Committee member Lucy Keenan. Photo taken by Deirdre McGale.