By Text
Get Connected is excited to launch its latest service. You can now contact us by texting us for free on 80849.
You’ll get the same support and information by text as you would over the phone, via email or in a webchat conversation.
One of our trained Helpline Volunteers will listen to whatever's bothering you and ask you some questions about the situation. You don't have to tell us anything you're not comfortable about and we won't rush you.
Once we've helped establish what it is that's worrying you and what kind of help you might find useful the Helpline Volunteer will suggest services that may be able to help you. They will give you their details so you can contact them in your own time.
Whether you contact us by text, email, webchat or telephone, your conversation with us will be confidential and our Helpline Volunteer will be impartial and supportive at all times.
The text service will be open from 7pm to 11pm Monday to Friday. We can't promise that we will answer your text straight away but will attempt to get back to you as soon as we can.
Text is confidential and we don't need your name or telephone number. However, to ensure that you're getting the best support available, other members of our helpline staff might read your conversation.
We won't share any information about your texts with anyone outside Get Connected unless we think that your life is in danger.
For more information on when we may do this, please have a look at our confidentiality policy.
