Our complaints policy
At Get Connected we take complaints about service seriously. Each complaint we get is investigated fully.
There are three ways in which someone can make a complaint about the service they have received from Get Connected.
By Phone:
To make a complaint by phone, you can call the helpline leaving your contact number and a time between 12 noon and 7pm on a weekday when you would like to be contacted. Someone will then phone at the agreed time to take the details of the complaint.
By Email:
A complaint can also be made by email to:
In Writing:
A complaint can be made in writing to the following address:
Helpline Manager
Get Connected
PO BOX 51719
NW1 5UH
Once details of the complaint have been taken the matter will be investigated and we will let you know the result.
If you aren't satisfied with the outcome of the complaint you can appeal by writing to the Chief Executive of Get Connected at the PO BOX address above.