Feedback
We're going to share with you what young people have said about the helpline after they've used it. We don't hear back from everyone, but hopefully the small number of comments we do get will help you decide whether it's the right sort of helpline for you.
************
'Its usefull and helps when you need someone to talk to.'
************
'The person i spoke to was great and the feedback has really helped me and now i feel a lot happier about the whole situation. Will use this site again if neaded deffinately. I recconmend this site to anyone who doesn't know what support is out there for them!!'
************
'THANKYOU FOR ENABLING ME TO UNLOAD THE STRESS IM FEELING RIGHT NOW.'
************
'I already feel better about stuff just by being reassured that there's help and it's there for me to get when i feel i'm ready =) '
************
'A service well worth using - these people don't need to know anything about you or who you are to help you. Thanks guys.'
************
'i was bullied by my family'
- We're really glad you contacted us via email and found the help you needed. Feel free to get back to us about anything else you want support with.
************
'i got hold of get connected through a search engine, i felt at ease talking to someone online rather than face to face, the person i spoke to very very helfull and kind and took time to find out exzactly what would be the best help for me. it was helpfull talking to someone who doesnt know me, i could let everything out. it helped me make me realsie that maybe someone does actually care.'
************
'Get Connected has always been there for me. The help I've received has been life-changing.'
************
'this website is really great. a couple of days ago i felt completed depressed and nothing could cheer me up. but now after ive emailed you and got some help i feel alot better and i will be using the services you told me about.'
************
' it didnt really help me so im not going to try again'
- We're really sorry you didn't find Get Connected helpful. You mentioned that you used the Online Directory of Help rather than speaking to us via phone, email or webchat and it sounds like you didn't find the sort of service you wanted. It's great that you made the first step of looking for help and we hope you won't give up looking. If you feel able to talk to someone one-to-one, you could phone, email or webchat with one of our Helpline Workers and we'll explore exactly the sort of help you think is best for you. We can connect you for free to any service you choose. We're working on expanding and improving the Online Directory so we'd welcome any specific feedback you have on the current one.
************
'extremely prompt and helpful. felt like they really listened and also cared which automatically makes you feel safe to talk to without judgment. feels really good to get things off your chest without any negative repurcussions and making anyone close to you feel guilty for what you are feeling. i recommend'
************
'Reply emails in the next 1 hour or less'
- We do try to respond to emails within 24 hours but unfortunately can rarely get back to you within an hour. This is because we don't have enough volunteer Helpline Workers to answer emails as soon as they arrive, and also because it can take quite a while to write a response to your email - we want to ensure that our email to you is supportive and contains all the information you might need. We're always working to make our response times quicker by recruiting more volunteers and more staff to supervise the helpline. If you need an urgent response, remember you can call us for free on 0808 808 4994.
*************
'The reply to my email was really quick, and it wasnt an automatied reply, it was nice to know that someone had really read it and wanted to help me. The advice given to me was useful, I'm more confident in trying to get help soon.'
************
'employe more people to answer the phones'
- At Get Connected, we know that it can take a while to get through to the helpline. We're working to make the queue as short as possible by recruiting as many volunteer Helpline Workers as we can but there are certain times of day when we struggle to get enough volunteers. Our target for the year is to answer 80% of phone calls within 2 minutes.
************
'Outstanding support, real helpful advice right when you need it. Wuld highly recommend. Many thanks for your time'
************
'getconnected is really great firstly as a way to let it all out and explain your worries but also as they're really good at getting you help exactly for what is needed'
************
'get connected has really made me feel that there is the support out there and now i feel confident to get hold of the organisations we spoke abot.'
************
'This has been so much help for me, was exacally what i was looking for, thank you so much.'
************
'I chatted briefly through Webchat, and instantly could think clearer and things made more sense. The GetConnected staff member whom I spoke to offered the right questions and suggestions to help me coming to a definitive decision by myself! I feel so much better, and now I feel as though I was foolish for keeping things to myself for all this time! I would recommend, that whatever the problem is, you give this a go, because you may be surprised as I was.'
************
'Everyone is really nice and they try to help u the best they can.'
************
'I think that Get Connected is a great idea. It provided me with the help and support i needed to make things better for me.'
************
'this helpline is very helpful i got put through quickly they were very comforting and they made me feel that there is always help and the of the line'
Powered by the Webbler